Returns of Money & Returns Policy

Last updated: November 2025

Thank you for choosing to shop from nutricity.cy.

Our goal is your complete satisfaction in every purchase. If, for any reason, you are not completely satisfied with your order, please read the following return and refund policy carefully.

1. Return Policy for Products

Because we offer health products and nutritional supplements, the safety and health of our customers is a priority.

For quality and consumer protection reasons, we accept returns only under specific conditions.

We accept returns if:

You received a damaged, defective, or incorrect product
The product is sealed, unused, and in its original packaging.
The refund request is processed within 30 days from the receipt

Returns are not accepted for:

Open or used add-ons
Products without original packaging or receipt
Products that are listed as “Final Sale” or “Non-refundable”

2. Return Process

To start a return:

Send email to support@nutricity.cy
Enter your order number
Describe the reason for return
Attach a product photo (if required)

Our team will review the request and, if approved, will send you return instructions.

After receiving and checking the product, we will proceed with a refund or replacement.

Important information:

Return shipping costs are borne by the customer, unless the error is our fault.
Refunds are processed within 5–10 business days through the initial payment method